Frequently Asked Questions
Delivery zones, halal sourcing, PromptPay payment and tracking — everything customers ask before ordering. Still unsure? Call 064-491-3230 or message us on LINE.
Where do you deliver in Bangkok?+
We deliver across Bang Rak, Sathorn, Silom and central Bangkok — roughly a 10 km radius from our kitchen in Silom. If you are just outside the zone, message us on LINE or WhatsApp and we will confirm manually.
How long does delivery take?+
Most orders arrive within 30–60 minutes depending on distance and kitchen load. After you place an order you get a live tracking link showing the real-time status — cooking, packed, and on the way.
Is your food halal?+
Yes. Manha is a fully halal kitchen — all meat is sourced from halal-certified suppliers, no alcohol is used in cooking, and no pork ever enters the kitchen. See our halal sourcing note on the Our Story section of the homepage.
How do I pay?+
PromptPay bank transfer is the default: place your order, scan or open the PromptPay QR, then upload the payment slip on the checkout page. Cash on delivery is also available.
Can I track my order?+
Yes — every order gets a tracking link (also sent by SMS/LINE if you provided a number). Enter your order number on the Track Order page to see live status.
Do you cater for events and Iftar?+
Yes — we do event catering and Ramadan/Iftar packages for families and offices. Choose catering packages on the menu or contact us directly for custom quotes.
What are your opening hours?+
Sunday–Thursday 11:00–22:00, Friday–Saturday 11:00–23:00 (Bangkok time, ICT). Orders placed outside hours are scheduled for the next opening.
Can I cancel or change my order?+
Yes — while the order is still "new" (before the kitchen starts cooking), call or message us and we will change or cancel it free of charge. Once cooking has started we cannot cancel, but we always make things right if an order arrives wrong — see our refund policy in the Terms page.